Terms and Conditions

These terms and conditions as detailed below apply to all bookings whether made online, by telephone or in person at Chateau la Chaire, Jersey.

Chateau la Chaire has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

STANDARD TERMS FOR FULLY FLEXIBLE RATES 
Guarantee
Only confirmed reservations made directly with Chateau la Chaire are guaranteed. If you choose to book a room online with an agent, your room is not guaranteed until we receive your booking in writing. If your reservation is not received from your agent or other, your room is not confirmed.
Payment
You are asked to confirm your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard & Visa. A deposit of £100 is required to secure your booking which will be charged to your card within 24 hours of your booking being received. The booking balance including any incurred extras will be payable on departure.
How to cancel
You are required to provide at least 24 hours’ notice of cancellation prior to arrival to avoid charges. (Please contact the hotel direct by email only to res@chateau-la-chaire.co.uk should you need to cancel or amend your booking). The first night’s accommodation will be chargeable for late cancellation and confirmed reservations that do not cancel or simply fail to arrive will be chargeable in full.

STANDARD TERMS FOR PACKAGES, SPECIAL OFFERS & DISCOUNTED RATES
Guarantee
When booking a package, special offer or discounted rate you will be required to pay in full at the time of booking which will be charged to your card within 24 hours of your booking being received. Any incurred extras will be payable on departure.
Payment
You will be asked to confirm your booking during the booking process with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard & Visa.
How to cancel
Packages, special offers & discounted rates are non refundable however they are fully flexible up to 24 hours before arrival which includes date changes for up to 12 months from the date of booking. They are also transferrable. (Please contact the hotel direct by email only to res@chateau-la-chaire.co.uk should you need to amend your booking). Confirmed reservations that fail to arrive will be chargeable in full and no changes can be made after the date of arrival.
Third Party Costs
We may from time to time include third parties with some packages such as boat sailings or flights. Any penalties levied by any third party due to booking cancellation or amendments will be your responsibility.

RATES
All rates quoted are per room per night, are subject to availability and include the local tax GST. Any special rates quoted cannot be used in conjunction with any other discount, offer or promotion. Supplements will apply for single and family room occupancy and when upgraded rooms are selected. 

PROMOTIONAL RATES
From time to time we may offer reduced rates as part of a promotion without notice. These reduced rates will not automatically apply to your already confirmed reservation. In order to qualify for promotional rates you would be required to cancel your original reservation within the terms specified above and rebook your accommodation under the new terms. Please note that the new terms and inclusions may be restricted, such as limited to certain room types or meal plans and your orginal booking plan may not be included within the promotion.

CHILD POLICY
Accommodation for up to two children aged 12 or under is free when sharing with two adults in a family guest bedroom priced in accordance with family room prices; a single supplement applies when only one adult is present in the room.

  • Upgrade charges apply for larger rooms.
  • To accommodate a family, in some cases a foldaway bed will be used.
  • Chateau la Chaire does not carry any facilities for smaller children or babies such as cots or bedding and you will need to provide your own.
  • Chateau la Chaire does not provide a babysitting or baby listening service. Members of staff are not permitted to babysit guests’ children at any time. You are advised not to leave children in your room unattended.
  • All childrens meals are charged as taken.

FOOD & BEVERAGE
A tray charge applies to all meals taken in your room. £5 per room for breakfast & £10 per room for dinner. Please contact the hotel with any special dietary requirements prior to arrival.

As a hospitality business we supply and serve a range of wines, Champagnes, beers, spirits and soft drinks at all times in the main bar, room service & mini bar. If you choose to bring and consume your own beverages in your room we cannot supply ice, glassware or service for this. Please take away your empty bottles on departure.

We do not allow food takeaways to be delivered to your room or other areas of the hotel.

CAR PARKING
Free car parking is available subject to availability. Your room booking does not guarantee a parking space and if you find the car park is full, we can provide directions to the nearest alternative. Parking your car is entirely at your own risk and we cannot accept any responsibility whatsoever for theft or damage to your vehicle or other property howsoever caused.

MOBILITY & ACCESSIBILITY
Please note we do not have a lift, please speak to reception if you have special requirements before booking.

CHECK IN & OUT
Standard check in is from 3.00pm and check out is 11.00am. 

  • Early arrival may be possible on the day of reservation if the allocated room is available. Please contact res@chateau-la-chaire.co.uk before arrival if required. We will gladly store luggage in advance of check in for early arrivals if the room/s are unavailable. 
  • Please contact reception before the day of departure if you require a late checkout which is subject to availability. Late checkouts may incur a charge dependent on length of additional stay.  

DOG POLICY
Chateau la Chaire is dog-friendly and our teams are on hand to ensure that everyone can enjoy their dogs without imposing on our other guests. You will be allocated a designated bedroom (room restrictions may apply). Dogs are not permitted in the hotel restaurant and restrictions may apply at certain times in public areas. Dogs must be kept on a lead at all times when in public areas of the hotel, including the grounds.

We ask you to consider our other guests and keep a your dog under control at all times. Should your dog be a nuisance to other guests or bark incessantly during the stay we will ask you to leave.

Guide dogs are allowed in all hotels and throughout the hotel, including the restaurant. Chateau la Chaire accepts dogs at an additional charge of £15 per dog per day.

SMOKING POLICY
Chateau la Chaire is entirely non – smoking. Designated areas are provided. Please ask the hotel team for further details upon arrival. Anyone found smoking in a guest room will be politely asked to stop and a charge of £100.00 will be applied for third party professional cleaning of the room for subsequent guests.

OPERATING HOURS
Please note that we do not operate 24 hour service. Staffing is reduced to night security only at an approprite time of of the night once guests needs are met within reason. Mini bars and snacks are available in all rooms. Late arrivals will be met by the Duty Manager. The Duty Manager is on site and on call in emergency at all times. Front door keys are provided to all guests on arrival in case of late return.

FORCE MAJEURE
Chateau la Chaire cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

FEEDBACK
If you want to share anything about your experience with us, then we’d love to hear from you. Either complete a guest comment card and leave it with reception or write to the general manager at manager@chateau-la-chaire.co.uk. Please include full details of your stay with your booking reference.

GENERAL
Chateau la Chaire makes every attempt to ensure that information supplied on all our websites and our booking sites is up to date but cannot guarantee that it is 100% correct 100% of the time as human error does happen.

These terms and your booking are subject to the laws of the jurisdiction of the UK & Jersey.

The Hatton Collection